20% OFF on inks for first shoppers, coupon code: INK20
10% OFF sitewide for first shoppers, coupon code: KS10
We only ship in the United States from this website. If you are outside of these borders, please find our AUTHORIZED DISTRIBUTORS.
Canadian Customers – scroll down to see International Shipping
We can only process retail orders through this website or by phone (don’t maintain retail store) with a valid US shipping address. After placing the order, an order confirmation email will be sent to the email address that you use for login in to your account. When the shipment is created the system will automatically email you the tracking information so that you can track your shipment.
Retail orders require around 24 to 72 hours processing.
If you didn’t receive your tracking information, please log in to your account and click on Order History. You can find your order status next to the order number. “Processing” means we are working on filling and shipping your order as fast as we can, and appreciate your patience. “Shipped” or “Completed” that your package is already on its way.
We have a real time shipping calculator tool available on our web-store, which calculates precise time and cost estimates for every unique order. The price of shipping depends on the weight, dimensions and the distance of delivery address of your package. After providing the Billing and Shipping address, the system will provide you different shipping options with different prices and services either by USPS Priority, or UPS services.
Distributor Orders require around 24 to 96 hours processing and filling time. Your understanding and patience is appreciated.
On average, shipments take from 1 to 5 days to be delivered, depending on the type of shipping you choose. All orders placed on Friday will be shipped on Monday; we do not ship over the weekends or on Federal Holidays.
Estimated Transit Time by Distance
Priority service: 2 – 3 Business days
Tracking abilities are available on all shipping options. Tracking numbers are emailed automatically once your shipment has left our facility.
If you are an international buyer please check our authorized Distributors; hopefully you will find one in your country
Canadian Customers: If you are shipping to Canada, we can place and order for you, but you are responsible for paying the Canadian duties & taxes. Please check with your country’s requirements before purchasing. You can place your order by phone or email email@example.com. We are sorry for the inconvenience.
We only offer international freight shipments for our International Authorized Distributors.
When purchasing larger quantity items that are designated as freight shipments only, please contact us first for a shipping quote – preferably before purchasing – since it may affect your decision to purchase. When requesting a freight shipment quote, please include your address, whether or not you are a business, and whether you will require a lift gate or inside delivery. If you have any questions concerning freight shipment, please feel free to ask. In order to be eligible for any freight shipments, the total ship weight must be at least 150lbs./75kg.
Will-call is available for those arranging their own freight carriers. Since we are predominantly an online store, there will be a nominal handling fee for all will-calls. Please contact us for the exact amount.
If your item arrives damaged by the shipping carrier, please take clear photos before and after opening your package to document the extent of the damage. The claim will require pictures of different angles of the box/crate before opening, and the damaged product(s) after opening. E-mail us immediately with your order number, which can be found on the top of your invoice, along with the images and we will begin the claim process.
If you still have unanswered questions, please contact us!